3rd Annual

Conversational AI and Experience Summit

9-10 November 2023 | London


About The Event

Unlock the full potential of Conversational AI and elevate your Customer Experience.

Conversational AI and Experience Summit 2023 is a 2-day networking event that brings together visionary speakers, researchers, and top industry executives from organizations at the forefront of designing, developing, and promoting advanced conversational AI technologies.

Join us as we explore ways to harness the power of Conversational AI and Chatbots to optimize Customer Experience, Cost Efficiency, and Revenue Growth in today’s rapidly evolving digital landscape. 

Topics Covered

Explore the latest advancements in natural language processing (NLP), Chatbots, LLMs, Voice recognition, and other technologies shaping the future of conversational AI.

Discover best practices for designing empathetic and engaging conversational interfaces that foster meaningful connections between humans and machines.

Uncover exciting opportunities and solutions for merging conversational AI with IoT, AR/VR, and other emerging technologies.

Learn how businesses are leveraging conversational AI to drive value, improve efficiency, maximize ROI, and enhance customer engagement.

Explore the key metrics and methods for measuring and optimizing the performance and impact of conversational AI on customer engagement, satisfaction, retention, and loyalty.

Delve into case studies showcasing successful implementations of conversational AI across sectors such as Banking, Finance,  Healthcare, Retail, Automotive, Travel & Hospitality, etc.

Discuss ethical considerations surrounding conversational AI development and deployment, including data privacy (GDPR), algorithmic bias, transparency, and responsibility

Find out how conversational AI can impact your organization’s culture, structure, skills, and roles, and how to prepare your workforce and stakeholders for the change.

Why Attend?


Dedicated networking lounges for you to set 1:1 meetings. Connect with peers, potential clients, and partners to build long-term collaborations.


Learn from industry experts and pioneers. Discover trends, insights, and strategic solutions from inspiring keynotes, case studies, and workshops.


Leverage our event app to engage with attendees and partners. Exchange ideas, swap contacts, track sessions and much more.


Stay ahead of the curve. Explore opportunities to raise your brand awareness, generate leads and drive a competitive edge for your organization.

0 +


150 +



Meet Our Speakers

CAES2023 Speaker
Vladimir Vuskovic

Director of Product Management at Google

CAES2023 Speaker
Mykhailo Chaika

Sr. Product Designer at Meta

CAES2023 Speaker
Amany Elbanna

Professor of Information Systems and Digital Transformation at Royal Holloway University of London, UK

CAES2023 Speaker
Rasmus Eimla

Product Manager at Estonian Information System Authority

CAES2023 Speaker
Julian Smida

Sr. Product Designer at Meta

CAES2023 Speaker
Richard Moore

Senior Research Fellow at Sheffield Hallam University

CAES2023 Speaker
Eugene Neale

Director of Business IT and CX Engineering at Loveholidays

CAES2023 Speaker
Sammer Puran

Lead ML Engineer at Swiss Post

Have a topic or a story to share? Get in touch to submit a speaker proposal or apply to be on a panel discussion at the Conversational AI and Experience Summit 2023.

Who should attend?

Attendee Profile

A must-attend event for industry professionals interested in exploring, designing, or building better and smarter Conversational AI solutions.

Exhibit at CAES2023


Partner with us to showcase thought leadership and connect with your audience prospects with introductions to key decision-makers. Get high-quality brand exposure and achieve your event marketing goals.

Whether it’s finding high-quality leads, building brand reputation, exhibiting products, or networking with peers, we have something special for every scale and budget.

Our Sponsors

Startup ELevate Partner

Media Partners

Previous Editions

Watch Sessions

Previous Editions


Previous Attendees

Coin Street Conference Centre

A high quality sustainable and modern meeting space in the heart of London. Coin Street is a social enterprise. By choosing Coin Street Conference Centre you are investing in the future of London South Bank and Bankside Community.

CAES2023 venue Coin Street Conference Centre
CAES2023 venue Coin Street Conference Centre
CAES2023 venue Coin Street Conference Centre


A five minute walk from Waterloo and Blackfriars stations. Easy to reach by train, tube and bus. Closest Airport is London City/Gatwick.

Address –
108 Stamford St, London SE1 9NH, United Kingdom